Posted: 19h ago
The role
The role is 100 % office based and location is around the West Byfleet area. Salary £32-35k
Purpose of the role:
To support the day-to-day coordination and execution of operations
- accurate planning and scheduling of shipments
- clear communication with customers and internal teams
- consistent service delivery aligned to defined processes
This role is focused on hands-on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high-quality service.
This is a operational role, working within the operations team and supporting:
- daily shipment coordination
- demo movements and returns
- customer updates and communication
The role plays a key part in maintaining accuracy, consistency, and control across all day-to-day operational activity.
Key Duties :
- Ensure full visibility and control across all movements
- Support planning and coordination of:
- shipments
- demo movements
- collections and deliveries
- Assist with:
- scheduling jobs
- allocating resources
- ensuring clear operational instructions
- Create and manage bookings in internal systems
- Update job status in real time
- Maintain accurate records including:
- delivery details
- documentation
- status changes
- Provide updates to customers on:
- delivery timing
- job progress
- status changes
- Support handling of:
- booking confirmations
- general queries
- Escalate issues where required
- Coordinate with:
- transport providers
- warehouse team
- operations colleagues
- Ensure:
- accurate handovers
- clear communication of job requirements
- alignment on priorities
