Engineer Resource Controller / Field Engineer Coordinator
Duration: 6 months
Location: Sheffield / Hybrid (3 days on site)
Rate: £ - £ per day, umbrella (in scope)
The key responsibilities for this role include:
* Optimising work allocation and distribution for provision and repair tasks to a multiskilled workforce using allocation systems.
* Managing escalations and expedites in a professional manner via written and verbal communication.
* Working closely with Area Engineering and Control Managers.
* Collaborating with field engineers to ensure optimal customer service.
* Monitoring field allocation systems for effective deployment of resources.
* Managing customer escalations and expedites, including utilizing third-party resources.
* Handling incidents in conjunction with relevant departments to meet SLA targets.
* Deploying field resources efficiently to maximise utilisation.
* Working collaboratively to ensure resource availability within lead times.
* Coordinating with the Central Resourcing Coordinator.
* Managing Switch & Power Routines activities.
* Continuously seeking improvements in processes and workflows.
* Managing task enablement for provision and repair to meet appointment dates and SLAs.
Essential skills and experience include:
* Field resource allocation
* Escalation management
* Job enablement
* Field engineer coordination
* Project coordination
* Customer service and handling customer interactions
* Planning skills
* Rota and calendar management
Job Reference: 3beb943fafd2
Job Views: 4
Posted: 25.06.2025
Expiry Date: 09.08.2025
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