Customer Service Advisor ?? Location: Dumfries ?? Full-Time | Permanent ?? Salary: Competitive, depending on experience About the Role: Our client is looking for a motivated and professional Customer Service Advisor to join their growing team. You'll play a key part in delivering outstanding customer service, supporting business growth, and helping customers with a range of insurance and financial service needs. This is a varied and rewarding role, ideal for someone who enjoys problem-solving, building customer relationships, and working as part of a supportive and driven team. What Youll Be Doing: ? Customer Support & Administration Respond to customer enquiries via phone, email, and in-person Process policy renewals, amendments, and claims within service standards Keep accurate records and documentation Support with general office administration and workflow ? Sales & Business Development Understand customer needs and provide suitable solutions Identify opportunities to cross-sell or introduce additional services Help retain existing clients and grow the business through excellent service Promote and support marketing initiatives and campaigns ? Claims & Policy Management Assist customers with claims within your authority Liaise with internal teams to ensure smooth processing of claims Monitor and prevent potential fraud or policy issues ? Financial Services Support Identify opportunities to refer customers to specialist advisers (e.g. life or risk management services) Support the generation of leads and introductions where appropriate What Were Looking For: ?? Strong communication skills (both written and verbal) ?? Customer-focused mindset with a proactive attitude ?? Good attention to detail and organisational skills ?? Ability to work independently and as part of a team ?? Comfortable using Microsoft Office and internal systems ?? Sales or customer service experience (insurance background ideal but not essential) What Youll Get: ? A supportive team environment ? Ongoing training and development ? Opportunities to grow your career ? The chance to make a real impact with a respected local business This is an exciting opportunity to be part of a company that values integrity, service, and professional growth.