Customer Service Advisor
Location: Dumfries
Full-Time | Permanent
Salary: Competitive, depending on experience
About the Role:
Our client is looking for a motivated and professional Customer Service Advisor to join their growing team. You'll play a key part in delivering outstanding customer service, supporting business growth, and helping customers with a range of insurance and financial service needs.
This is a varied and rewarding role, ideal for someone who enjoys problem-solving, building customer relationships, and working as part of a supportive and driven team.
What Youll Be Doing:
? Customer Support & Administration
* Respond to customer enquiries via phone, email, and in-person
* Process policy renewals, amendments, and claims within service standards
* Keep accurate records and documentation
* Support with general office administration and workflow
? Sales & Business Development
1. Understand customer needs and provide suitable solutions
2. Identify opportunities to cross-sell or introduce additional services
3. Help retain existing clients and grow the business through excellent service
4. Promote and support marketin...