Are you a strategic and creative content leader with a passion for delivering exceptional user experiences? Do you thrive on collaboration, influence, and innovation—and love turning complex content landscapes into clear, engaging journeys?
If you answered \"yes\" to any of these questions, we want to hear from you! Join us at Mencap as our Content Strategy Manager to shape how we deliver content to our colleagues and volunteers, ensuring it’s accessible and impactful.
The role is full-time on a permanent basis and we will consider flexible working if requested. We are flexible with regards to the location of this role, but you may need to travel to various locations across England, Wales, and Northern Ireland as and when needed.
About the Role
As our Content Strategy Manager, you’ll lead the development and execution of a holistic content strategy that puts user experience at the heart of everything we do. You’ll oversee content delivery across platforms–primarily via our intranet, My Mencap–and play a key role in evolving content across our systems to meet the needs of our people.
You’ll:
* Be the go-to expert for engaging, user-focused content
* Lead strategic content planning and delivery across Mencap
* Collaborate with stakeholders to design and maintain exceptional content experiences
* Train and support content creators and editor.
* Use data and insights to drive continuous improvement
* Explore and integrate new technologies (including AI) to enhance content creation and discovery
About You
You’re a big-picture thinker with a sharp eye for detail. You bring:
* A passion for creating meaningful content experiences
* A user-first mindset and strong design-thinking skills
* Experience managing content in complex organisations
* Impact-led, evidence-based ways of working
* Highly effective communication skills, integrity and professionalism
At this point, we hope you’re feeling excited about the role. As you read through the job description, even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways — not just candidates who check all the boxes.
How to apply
If you’re interested, please fill out our application form, sharing your experience and a covering statement. We are using blind recruitment for this role so we will not be able to see any files you share until interview stage.
Applications close on 12 April at 11:59pm.
First stage interviews will be on 20 April. This will be held on Microsoft Teams, where you’ll be asked to do a presentation and answer skills-based questions. Successful candidates will be invited to a second interview with our Learning Disability panel on 23 April.
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We’re here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes. Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
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