Job overview
An exciting opportunity has arisen for a Senior Service Manager within the Community, Frailty & Therapies Care Group. The role will work in the Business team supporting the care group south services with an initial focus on community equipment stores, and is a key management role within the group. The potholder could be expected to work across the organisations sites with a base to be agreed
In this busy challenging role, you will have the ability to adapt to varying priorities and operational pressures. You will be able to work using your own initiative, be comfortable making decisions within the scope of the role whilst demonstrating an understanding and inclusive manner with your team.
If this is you, and you are ready for the next challenge in your career we would welcome the opportunity to hear from you.
Main duties of the job
Working directly with the Senior General Managers and Clinical Leads within the care group, you will support all day-to-day operational functions in achieving the divisional core operational purposes. To enable you to achieve this you will work alongside both corporate and divisional teams across the Trust as well as external partner organisations.
You will lead, facilitate, and support the implementation of specific service business performance and improvement initiatives/projects on behalf of the division, support the annual business planning process and produce robust plans and business cases for service developments
You will also provide project management and managerial leadership support on projects as directed by the Senior General Managers with an initial focus on leadership of the community equipment store and ensure that specific key performance indicators/objectives and KPIs within the division are met.
You will have a proven operational and transformational leadership background and have the ability to engage and develop both the existing workforce and operational services. You will have a sound budgetary understanding with an accompanying balance of desire to deliver high quality patient-facing services.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and Qualfications
Essential criteria
1. First degree or equivalent in business or management related subjects or relevant NHS experience
2. Evidence of ongoing continual personal and professional development
Occuptional Experience and Abiliti8es
Essential criteria
3. Successfully managing and completing projects
4. Setting up systems/processes at service group level and successfully managing them
5. Initiating and sustaining effective interpersonal and professional relationships
6. Business development working
Desirable criteria
7. Supporting strategic planning and thinking
8. Training others in matters of business administration or management
9. Producing business plans and business cases including cost benefit analysis
10. Financial management
Knowledge and skills
Essential criteria
11. Demonstrated business and management knowledge and practical competence for the following: Commmunication, interpersonal and networking skills
12. Team leadership and team working
13. Organisational skills
14. Decision making and problem solving
15. Time management
16. Keyboard skills
17. IT and online working
18. Negotiation skills
19. Change management
20. Project management
21. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Desirable criteria
22. Experience of setting up and implementing internal processes and procedures
23. Line management experience
24. Experience of creating and giving presentations to a varied group of internal and external stakeholders
Employer certification / accreditation badges