Overview
Enterprise Service Management (ESM) Pre-Sales Solution Architect
Location: UK Wide - Hybrid (client sites, offices, and home working)
Clearance required: Eligible for Security Check (SC) clearance)
What I'll do
Lead the full lifecycle of enterprise service management solutions—from shaping ideas and supporting bids through to early-stage delivery. Collaborate across teams to integrate Digital SIAM processes and ITSM platforms (including ServiceNow) into cohesive, client-focused solutions. Partner with sales, delivery, legal, and commercial teams to develop clear, compelling, and competitive proposals. Deliver integrated solutions that exceed expectations, embedding automation, cloud, and sustainability within strong service management and governance frameworks. Design cost-effective, risk-aware architectures and governance models aligned with ITIL standards and client needs.
What you'll bring
* Proven experience designing enterprise service management or IT service delivery solutions, ideally in pre-sales or bid environments.
* Strong knowledge of ITIL, SIAM, and ServiceNow, with a drive for innovation and continuous improvement.
* Strategic and commercially aware mindset—balancing cost, value, and risk.
* Excellent communication and collaboration skills, with the ability to inspire confidence and bring people together.
* Analytical yet creative problem-solving approach, always focused on client value.
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