Sales Operations Team Leader Job title: Sales Operations Team Leader (9-Month FTC, Maternity Cover) Department: Sales (Sales Operations) Responsible to: Global Head of Sales Operations Salary: Competitive Hours: 40 hours p/week About Brompton: Brompton Bicycle is not just a brand; it's a symbol of innovative urban mobility. Founded in London in 1975, we have become a bit of a global icon, with our easily recognisable design and unwavering commitment to making city cycling smarter and more accessible. At the heart of our success is our ingenious foldable bike – a testament to British engineering excellence. The compact and portable bicycles have revolutionised urban transportation, offering a practical and eco-friendly solution for navigating bustling cityscapes. Our dedication to sustainability, quality craftsmanship, and stylish design has earned us a loyal following of cycling enthusiasts and commuters worldwide. We are on a mission to create greener, more efficient cities and dedicated to our motto – Create Urban Freedom for Happier Lives. If you're ready to pedal your career in a new direction and be a part of something truly special, read on to learn more about this exciting opportunity! The role: Reporting to Global Head of Sales Operations, this London Head Office based role requires a significant degree of organisation, proactivity and most importantly, commercial awareness as you become part of the support frontline for the Sales department. You will lead and supervise day-to-day operation and performance of your team of coordinators, focusing on key regions of APAC (Asia-Pacific), China and the US. You will work closely with the Head of Sales Operations, sales operation team leader for Europe and key stakeholders in the APAC region, assisting with daily administration needs, addressing demand-related queries, and supporting team members with questions and ad-hoc requests. You will be expected to quickly familiarize yourself with trade accounts while building your knowledge of the brand, products, operational systems and procedures, and relationships with colleagues across departments. You will need to be able to efficiently answer a multitude of sales and technical enquiries, supporting other departments such as Customer Service, Finance, Marketing, and Dispatch teams. Key Responsibilities: Assisting Head of Sales Operations to ensure sales of bikes, parts and accessories, and special editions happen on time against forecast and launch timing. Safeguarding orders are fulfilled according to dispatch planner for countries under team leader’s management Understand and closely follow the twelve-month rolling sales forecast/pipeline plan for your teams markets in accordance with sales objectives Funnelling information, to and from customers, into and out of the business and across Brompton departments Bikes and Parts and accessories - Ensure all products are listed and available for customers on the internal B2B site. Ensuring team is chasing for payments according to payment report and reporting back to Global Head of Sales Operations. Developing strong working relationships with the assigned market customers Supporting sales of all Brompton products across assigned markets Supporting the Marketing department – internal orders and bikes request. Communicate deadlines and sales goals to team members. Improved and developed sales tools and processes to adapt to new business opportunities. Optimized existing processes to enhance compliance, efficiency, and automation Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations Who you are: Passionate about sales and building relationships Inspirational leader who engages employees to achieve results by being self-motivated while approaching work with a positive "can do" attitude. Excellent analytical and practical problem-solving abilities. Good listener with the ability to absorb information and at the same time build upon stable relationships, developing networks and identify resources as and when necessary. Able to make informed decisions within area of responsibility. Collaborative attitude, works well with others, supports a positive team dynamic, and contributes to a cooperative work environment. Remain rational when dealing with challenging situations, ensuring that communication is clear, systematic, and fact-based. Routine-orientated, methodical, thorough, compliant, cautious, sensitive, diplomatic, self-disciplined, amicable, and accommodating. The role is likely to involve administration, negotiating, and advising; therefore, the successful applicant will display a friendly approach and the ability to influence others in a clear, factual, and persuasive manner. Be a self-starter, proactive, flexible; a person who can work unsupervised to high standards and with meticulous detail. Strong organisational and time management skills. Work effectively under pressure and multitask. Fluent English communication skills - both verbal and written and the ability to simplify topics A team player who will contribute to the continuous improvement of the department and company. Flexibility to adapt to an ever-fluctuating environment Attention to detail Desired Skills and Experience: Sales experience is a must; solid working knowledge of account management IT literate - Excel, Outlook and PowerBI Previous line management experience would be ideal You might not tick all the boxes, and that’s okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins. Sustainability and Health & Safety Responsibility: Encourage your team to use socially and environmentally responsible practices. Provide effective leadership and be a role model in setting the direction of the Sustainability and H&S culture, engagement, and performance. Maintain and review appropriate risk assessments and any Works Manuals or specific instructions required for the prevention of near misses, incidents, injuries, and ill-health, including monitoring Health & Safety performance. Provide information, instruction, training, and supervision to ensure our people have the skills and knowledge necessary to achieve the Sustainability and H&S objectives and act in accordance with the Brompton Policies and Procedures. Ensure regular Health & Safety inspections, investigations and self-audits are conducted and that all actions raised are followed up and closed within required timescales. Benefits at Brompton: Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. Friday Off – The Sales Team has a Friday off every 4 weeks Annual Leave – 25 days annual leave, plus all UK bank holidays. Competitive Salary – Plus workplace pension scheme and profit share bonus. Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too. Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few. Learning and Development - Access to free Linkedin Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities. Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits. Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. There’s also Head Space, Brompton’s approved wellness program for employees. Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay. Brompton was listed amongst the best UK workplaces in 2020 and was awarded silver investors in People Accreditation and London Living Wage Employer in 2021. Diversity, Equality and Inclusion Commitment Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.