Blue Arrow is urgently recruiting for a Hospital Switchboard Operator to join our clients team based in Pontyclun. Paid Weekly! Rate of Pay: £12.51ph Hours of work: Full time working 12 hour shifts Days and Nights: 8am-8pm one week and 8pm to 8am the next. Weekly rotating rota and will include weekend so must be flexible Contract: 6 month contract initially Duties:- * Answering and directing calls * Handle incoming calls from patients, families, staff, and external contacts * Handle complaints or concerns and direct them to the appropriate channels. * Transfer calls to the appropriate departments or personnel * Provide general information such as visiting hours, directions, or department contacts * Record messages and maintain logs of calls and incidents * Assist with basic administrative tasks like data entry * Respond to emergency codes and alert the appropriate teams. Candidate requirements:- * Previous experience in a similar role- ideally a switchboard role * Excellent customer service skills and phone manner * Be able to provide a calm, professional, and empathetic tone, especially in high-stress situations. * Able to work under pressure If you feel you have the right experience for the above role, please submit your CV for immediate response. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people...