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Deputy Drawing Room Manager - Ascot, Ascot
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Client:
Blue Arrow
Location:
Ascot, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
18b0acdb1ae8
Job Views:
11
Posted:
15.06.2025
Expiry Date:
30.07.2025
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Job Description:
Job Description
Job Role - Deputy Drawing Room Manager
Rate of pay - £39,800
Hours - 45 Hours
Location - South Ascot
POSITION OVERVIEW
Be responsible for the smooth running of all services in the Drawing Room in conjunction with The Drawing Room Manager
Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential
Act as an ambassador of the Hotel with guests, colleagues and suppliers
Deputise for The Drawing Room Manager in their absence
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Work closely with the Drawing Room Manager to:
Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training
Manage shift coverage, work load & resource distribution within & across teams
Monitor & evaluate team performance & conduct PDPs for team supervisors
Interviewing, hiring, induction & succession planning of staff
Manage departmental budget, P&L, Payroll
Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.
Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests
To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen
Identify, implement & monitor new standards to enable service excellence
Ensure all team members are enabled to deliver consistently excellent service
To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
Proactively monitor & respond to guest comments & feedback
Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth
Review & update menus to reflect Hotel status, industry trends & guest needs
Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.
Manage appropriate stocking & usage of linen, glassware, china & silverware
Ensure all team members display excellence in personal grooming & hygiene
To regularly review service standards and procedures and implement the necessary actions for improvement
To conduct sales & marketing activities in order to drive business growth & profit
Contribute to the preparation & implementation of F&B marketing plan
Plan, implement & monitor sales promotions & marketing activities as needed
Manage day-day brand business to maximise sales
Stay ahead of hospitality market trends & assess competition as needed
To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions
To provide effective day-to day communication with guests, colleagues & teams
QUAIFICATIONS & DESIRABLES
Hotel School diploma or equivalent
Previous luxury/5 star hotel experience
Excellent knowledge of food and wine
Customer orientated
Excellent Interpersonal skills
Experience of complaint handling/problem solving
Leadership experience
Training skills
Good listener
Motivational
Immaculate presentation
Experience of POS
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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