What you’ll be doing
as Head of Service Excellence
You will have the opportunity to make a significant impact immediately by leading and delivering a step-change in how we respond to operational incidents and organise ourselves across the business to do so.
Additionally, the role will have responsibility for the development, documentation and testing of contingency plans for the operational business, coupled with the evolution and design of robust incident learning processes that result in embedded, sustainable and measurable improvements.
In addition to the above, you will oversee operational budget setting and FTE control for the function.
You will provide governance and oversight for a range of processes, ensuring consistency of deployment, management of hand-offs and exceptional collaboration with our Asset, Operations & Capital Delivery (AOCD) and Retail teams.
The role is an integral part of the department’s Senior Leadership Team and has joint responsibility for the delivery of all activities within the team, including health, safety and wellbeing performance, people strategy, Company Business Plans (IBPs), performance outcomes and ensuring all activities contributing to the Water, Waste and Customer strategy are delivered.
1. Base location – Kemble Court.
2. Working hours are Monday to Friday, 36 hours a week.
What you should bring to the role
3. Significant experience in leadership and influencing roles in the Energy or Utilities industry.
4. Strategic thinking allows you, as an individual and through others, to generate and apply insights and opportunities intended to drive continuous improvements.
5. Ability to transform ideas into practical operational plans and apply ‘system-thinking’ to solving complex problems.
6. Ability to work with and operate across all levels of the business.
7. Have a collaborative leadership style which brings teams together.
8. Be commercially minded and have a proven track record of effective performance management with the ability to maximise operational performance at all levels.
9. Be willing to take calculated risks and be comfortable operating under pressure.
10. Experience in business continuity and risk management would also be preferable.
11. Confidence and credibility when speaking with Executive team members, external Stakeholders and Regulators.
What’s in it for you?
12. Competitive salary between £80,000 & £100,000 per annum, depending on experience.
13. Annual Leave allowance is 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
14. Car Allowance of £5,800 per annum.
15. Annual Bonus.
16. Generous Pension Scheme through AON.
17. Private Medical Health Care.
18. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.