Job Summary:
The Front Office Associate serves as the first point of contact for guests, clients, and visitors. This role is responsible for handling reception duties, managing front desk operations, assisting with administrative tasks, and ensuring a positive and professional first impression of the organisation.
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Key Responsibilities:
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Greet and welcome guests, clients, and visitors in a friendly and professional manner.
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Manage incoming phone calls, emails, and correspondence; direct them to appropriate departments or personnel.
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Handle check-ins and check-outs efficiently for hotel & hospitality settings.
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Maintain records of guest information, appointments, and reservations.
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Ensure the reception area is tidy, presentable, and equipped with necessary materials.
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Coordinate with housekeeping, maintenance, and other departments for smooth front-office operations.
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Handle guest complaints or issues promptly and escalate when necessary.
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Manage courier services, mail distribution.
* Assist with administrative support tasks such as data entry, filing, and document preparation.
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Follow company policies and maintain confidentiality of sensitive information.
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Qualifications:
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Education: Business Administration, or a related field (preferred).
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Experience: 0–2 years of experience in front office, customer service, or administrative roles.
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Skills:
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Excellent communication and interpersonal skills.
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Strong organisational and multitasking abilities.
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Proficiency in MS Office (Word, Excel, Outlook) and front office software (e.g., PMS systems for hotels).
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Professional appearance and positive attitude.
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Ability to remain calm and courteous under pressure.
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Work Environment:
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Will require working in shifts, including weekends and holidays.
* Front Office in a Hotel Enviroment.