Catch 22 are working with a growing Facilities Management service provider delivering hard and soft FM solutions across a diverse client base.
Due to continued growth, they are seeking an FM Commercial Coordinator with proven experience working on the service provider side, supporting the commercial delivery of maintenance and remedial works.
This role is suited to candidates who have worked within an FM service provider or contractor environment. You must have hands-on experience managing the commercial lifecycle of FM jobs, including quoting, costing, and delivery.
The Role
You will act as the commercial link between clients, engineers, and subcontractors, taking ownership of jobs from initial enquiry through to completion and invoicing.
This role combines operations coordination with commercial accountability, ensuring works are delivered on time, within SLA, and at the right margin.
Key Responsibilities
Commercial Ownership (Core Focus)
Prepare and issue quotes for reactive and remedial works
Cost labour, materials, and subcontractor inputs
Manage job profitability and margin control
Raise purchase orders and track spend vs quoted value
Own jobs commercially from quote → delivery → completion → invoicing
Subcontractor & Supplier Management
Source and engage subcontractors for works delivery
Negotiate rates and manage supplier performance
Coordinate materials and resource requirements
Operations & Job Management
Manage jobs end-to-end via CAFM/helpdesk systems
Allocate works to engineers and subcontractors
Monitor progress against SLAs and resolve issues proactively
Client & Stakeholder Management
Provide updates on job status, costs, and timelines
Handle escalations and queries professionally
Ensure high levels of service delivery and client satisfaction
Reporting & Systems
Maintain accurate job costing and CAFM records
Report on SLA/KPI performance and commercial outcomes
Support continuous improvement of processes and systems
About You
We are specifically looking for candidates who demonstrate:
Experience working within an FM service provider/contractor environment
Proven track record of:
Estimating or quoting FM works (reactive/remedial)
Costing jobs (labour, materials, subcontractors)
Managing job profitability or margins
Owning jobs end-to-end commercially
Experience using CAFM systems
Strong understanding of hard FM / building services works
Likely Background
You may currently be working as:
FM Commercial Coordinator
FM Helpdesk (with quoting/costing responsibility)
FM Estimator / Remedials Estimator
Service Coordinator (commercially focused)
Commercial Assistant within an FM contractor
What's on Offer
£35,000 - £40,000 salary
Hybrid working
Clear progression within a scaling FM business
Opportunity to move into a more senior commercial or contract support role
Why Apply?
This is a genuine opportunity to move into a role where you are not just coordinating but owning the commercial performance of FM works, with real visibility and progression in a growing business