Salary: £40,000 - 46,000 per year Requirements: Experience in Service Delivery or IT Service Management (three years preferred) Proven leadership experience with a strong track record managing incidents, problems, and major incidents Solid technical understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder management skills Strong analytical and reporting ability using data and service metrics Ability to learn new technologies quickly Highly organised and adaptable, capable of managing multiple priorities Proactive and improvement focused, committed to continuous learning and professional development Responsibilities: Provide strategic oversight of all service operations, ensuring SLAs are met and ITIL processes are consistently applied Drive proactive and preventive service delivery by identifying recurring issues and implementing improvements Lead customer experience and service governance, including Service Reviews and actionable service reporting Build strong relationships with customers, internal teams, and technical stakeholders Provide leadership and line management to Service Managers and Deputy Service Managers Champion continuous improvement and professional development initiatives Technologies: Support ITIL More: At Trusted Technology Partnership, we have been a specialist IT Infrastructure and Support Services provider for over 25 years. We are proud to be an Employee Ownership Trust and a growing company recognized as a Best Place to Work and the overall winner of the Ringwood Business Awards 2024. Our core services encompass support desk, on-site engineering, project management, and technical consultancy. We encourage progression within our organization and offer opportunities across various teams and departments. Join our friendly company, where a great team and positive culture await you. last updated 8 week of 2026