Overview
Do you have a passion for supporting older and more vulnerable residents - and the leadership skills to inspire and guide others to deliver exceptional services? North Northamptonshire Councils Housing Management Service is reshaping to be more visible, proactive and closer to tenants. Our sheltered housing team is central to this transformation. As a Senior Sheltered Services Officer, youll lead a team of Sheltered Scheme Officers, ensuring schemes are safe, well-run and welcoming, while coaching staff and monitoring standards so that every resident feels valued, listened to and connected.
Responsibilities
* Providing direction, coaching and line management to Sheltered Scheme Officers.
* Monitoring health & safety, fire safety and compliance across schemes.
* Ensuring consistent, high-quality services for older and vulnerable residents.
* Responding to complex or sensitive resident issues and safeguarding concerns.
* Supporting the organisation of activities that reduce isolation and promote wellbeing.
* Building strong working relationships with Neighbourhood Housing Officers, Tenancy Support Officers, Caretakers and external partners.
* Driving service improvements and identifying new ways to enhance resident experience.
* Acting as the main point of escalation for scheme-related enquiries or incidents.
What we are looking for
* Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.
* Experience of managing sheltered, supported or independent-living services.
* Excellent people-management skills with the ability to lead, coach and motivate staff.
* A sound understanding of safeguarding, support planning and housing management.
* Strong communication and interpersonal skills - approachable, empathetic and confident.
* The ability to balance compassion with compliance, ensuring services meet high standards.
* A proactive, problem-solving approach with a focus on continuous improvement.
About us and values
Our values define who we are and how we operate, forming the foundation for how we interact with customers and colleagues. They are at the forefront of our decision making and service delivery: Customer-focused, Respectful, Efficient, Supportive, Trustworthy. We are a Disability Confident Employer and are committed to an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024, highlighting our pledge to support the Armed Forces community. The council has the silver status award for the Defence Employer Recognition Scheme (ERS) and is working towards Gold status.
Benefits and working arrangements
We provide a range of benefits to support our colleagues, including an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for active Employee Network Groups.
* Competitive salary
* Pension scheme with employer contributions; life cover and ill-health protection
* Opportunities to develop skills and knowledge within a large unitary council
* Generous leave entitlement (28 days, rising to 33 days) plus bank holidays and the option to buy up to 10 extra days
* Hybrid and flexible working arrangements, where practicable for service needs
Here at North Northamptonshire Council, we’re transforming for the better and are committed to creating the best life for our local people. We offer a vibrant working environment with opportunities that may be more surprising than you think.
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