Our client is a busy and well-established haulage company operating across East London and Essex. They are seeking a proactive and professional Customer Services Administrator to join their team. This is a key role within the business, ensuring that customers receive an exceptional level of service and support at all times. About the Role The Customer Services Administrator will be responsible for managing and supporting customer accounts via telephone and email. The successful candidate will handle queries, provide updates, and ensure smooth onboarding for new clients while assisting the wider operations and sales teams. This position is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys problem-solving with a can-do attitude. Please note this role can be done from either the Leyton E10 or Barking IG11 office. Key Responsibilities Deliver an efficient, professional, and responsive service when handling calls and emails. Manage and maintain relationships with key customer accounts. Support the onboarding process for new customers. Assist the Sales Manager with daily tasks and reporting. Resolve queries promptly and effectively, prioritising urgent matters as they arise. Accurately book jobs onto bespoke IT systems and assist with operational requirements. Provide daily and weekly reporting, analysing customer data as required. Generate quotations and liaise with accounts to ensure accurate invoicing. Ensure compliance with company policies and relevant legislation. Skills & Experience Required Previous customer service and administrative experience is essential. Proficient in Microsoft Office, with strong Excel skills (including VLOOKUP and data analysis). Experience in transport and logistics is desirable but not essential. Strong organisational skills with the ability to prioritise and work methodically. Excellent written and verbal communication skills. Professional telephone manner and a customer-focused approach. Ability to work independently and demonstrate initiative. Flexible, adaptable, and solutions-focused mindset. Strong attention to detail and accuracy. Working Hours & Benefits Monday Friday, 08:00 18:00 Salary: £28,000 £33,000 (DOE) 20 days annual leave plus Bank Holidays Company pension scheme (NEST) option to opt-out if preferred Eligible for private health insurance after 12 months of service Casual dress and on-site parking available Additional Information References will be required Remote work is not available Keywords Admin Customer Service Logistics Transport