**Job Summary**
We are seeking a highly skilled and experienced Store Operations Manager to join our team. As a Deputy Store Manager, you will be responsible for leading and inspiring your team to deliver exceptional customer service and achieve business objectives.
Main Responsibilities:
* Independently manage the store in the absence of the Store Manager
* Lead and inspire the team to fulfill their potential every day using our Leadership & Company Principles
* Diligently check and work deliveries, managing the till area and monitoring KPIs
* Be a friendly face for every customer, offering excellent service and helping with all customer queries
* Competently comply with Health and Safety laws, standards and guidelines
About You:
* You have experience leading and developing a team in a challenging, fast-paced environment
* You possess excellent communication skills to help your colleagues and customers in a friendly and open way
* You have a knack for time management, delegation, and problem-solving
* You have the confidence to support your team through every shift
* You take pride in providing unmatched customer service for everyone who shops with us
* You can monitor, manage, and improve KPIs
Benefits:
* 30-35 days' holiday (pro rata)
* 10% in-store discount
* Pension scheme
* Ongoing training
* Enhanced family leave