Overview
We are looking for an enthusiastic and highly motivated Customer Service Specialist (also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
Responsibilities
* Act as a central point of contact managing the effective resolution of queries from clients and colleagues
* Coordinating urgent and routine repairs and maintenance
* Liaising with trades people/contractors and keeping customers up to date
* Organising safety inspections and managing remedial works
* Liaising with landlords following regular property visits
* Assisting customers with general tenancy queries
* Carrying out weekly partnership calls with colleagues and welcome calls with new customers
* Dealing promptly and courteously with communication with landlords, tenants, contractors, and internal partners
* Providing a first-class service to maximise customer retention
* Ensuring personal and team deadlines are met, service levels maintained and KPI\'s achieved
Qualifications & Skills
* Strong customer service skills and a confident communicator
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Excellent planning and organisational skills
* Good analytical ability
Benefits
* Aviva Digi care + workplace / Car leasing and cycle to work scheme
* Colleague discount scheme / Perks at work / Gym discounts
* Life assurance / Workplace pension scheme
* 23 days annual leave, increasing with length of service (and your birthday off)
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