Overview
Are you an expereinced Control Room Operator?
My client, a major highways management contractor are looking for multiple Control Room Operators / Customer Service Agents to work with them on a long term contract which could turn into a permanent role. This role is part of a 30 year Framework with National Highways. This Dartford based role will include working in a team in a control room environment where you will have a mixture of busy and quiet shifts.
Responsibilities
* Provide customer service support.
* Alert the emergency services and highways maintenance operatives to incidents on the M25.
* Deploy resources as needed and log all incident information and a comprehensive timeline.
* Make arrangements for the clean up and repair as required.
Details
* Working pattern: 48 hours per week on 4 days on, 4 days off (comprising 2 Day shifts and 2 Night shifts).
* Location: Dartford Crossing area; you must be able to drive to work.
* Training: up to 2 weeks in the South Mimms training Centre.
* Contract type: freelance role paid weekly via Randstad as the agency.
* Location of work: Maidstone, Kent (per job info).
Requirements/Qualifications
* Some level of customer service experience in similar control room roles, retail, delivery, or roles involving phone use (e.g., emergency services) is welcome.
* Ability to drive; office is near the Dartford Crossing.
* Candidates must be eligible to live and work in the UK.
* Willingness to spend up to 2 weeks at the South Mimms training Centre.
Company and Application Details
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010. Applications from all sections of society are welcome; reasonable adjustments can be discussed to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Info
Job Title: Control Room Operator
Company:
Location: Maidstone, Kent
Posted: Sep 29th 2025
Closes: Oct 30th 2025
Sector: Administration
Contract: Contract
Hours: Full Time
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