Job Description
Plumbing Maintenance Technician
Salary: Up to £34,000 + standby package
Hours: 40 hours per week, Monday to Friday, plus participation on a 1 in 5 daily rota.
Location: Derby (field-based)
We have a brilliant opportunity to join our network operations, customer liaison team as a Plumbing Maintenance Technician, working in the field carrying out work on our water network. You will actively own and resolve network issues in your area, and the resulting impact on customers, and proactively seek new ways to improve our overall service to customers measured through Supply Interruptions and C-MEX.
The role includes:
1. Attending face-to-face customer appointments and using your skills to resolve supply-related issues.
2. Responding to leak investigations on the network and customer premises.
3. Undertaking valve operations on the network to support repair team activity.
4. Providing real-time feedback of works undertaken via our field systems.
5. Distribution of alternative water supplies as required.
6. Supporting supply-related incidents from initial response through to completion.
7. Participating in a 24/7 daily standby rota on a 1 in 5 basis.
What you’ll need:
* To be self-motivated and thrive under pressure.
* Previous experience in operational plumbing, water operative, or network technician environment.
* Excellent communication skills, with the ability to appraise situations promptly and make effective decisions.
* Ability to work efficiently alone or as part of a team, with experience in a customer-facing role.
* Skilled in the use of IT systems.
* Possess a full driving license.
What you’ll get in return:
* A competitive salary up to £34,000 per annum + standby package.
* Company van.
* 25 days holiday + bank holidays.
* Company pension with employer contributions.
* 24-hour helpline providing free and confidential advice on financial, legal, marital, and health matters.
* Eyecare vouchers via Specsavers.
* Employee Assistance Programme (EAP).
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