Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning more than 100 countries.
We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.
The Role
The Senior Business Systems Support Analyst is responsible for providing timely and effective support across business systems, with a focus on managing helpdesk queries, resolving technical issues, and improving operational efficiency.
The role involves supporting Acturis users, investigating system problems, maintaining configuration records, and assisting with user acceptance testing. The analyst will also contribute to projects, support training efforts, and collaborate with vendors and internal teams to ensure smooth system operations.
Key Responsibilities:
* Responds appropriately to urgent issues as they arise.
* Delivers personal performance that contributes to the Operating Entity's objectives.
* Manages assigned projects and contributes to additional projects as needed.
* Provides relevant management information to senior leaders.
* Evaluates existing business processes and seeks opportunities to improve operational efficiency.
* Assists in mentoring fellow colleagues.
* Manages helpdesk calls, ensuring support items are logged and resolved in a timely, priority-based manner.
* Investigates and debugs issues reported by the business, identifying code-related problems.
* Manages and coordinates helpdesk inquiries with vendors until resolution is achieved.
* Keeps users updated throughout the duration of their queries.
* Escalates queries and issues to the line manager or second-line colleagues, as appropriate.
* Maintains accurate system configuration records in line with changes made.
* Evaluates the impact of upgrades on users and agrees on activation tactics with the Applications Manager.
* Creates and processes test scripts to support UAT testing for new features or documents.
* Shares knowledge on best practice tips and hints with super users.
Skills & Attributes:
* Acturis Support crucial
* Background in a related support or systems administration role is a must
* Ideally a previous background in Insurance / finance industry.
* Understanding of legal and regulatory requirements within the world of insurance
* Superb communication skills (written and verbal)
* Ability to translate technical requirements to the business.
* Accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Confident taking care of varying levels of team members
* Excellent skills in MS Office Products
* Help develop other Team members.
Qualifications
* Qualified to GCSE standard (English, Mathematics, Computer Studies)
* Ideally ITIL Qualified
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
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