* Always provide high-level customer service.
Join our team at TPS Cornwall, we are a leading player in the motor parts sector. We are committed to delivering top-notch products and services, and we are seeking a dedicated Parts Sales Executive to contribute to our success. As a company that values innovation, collaboration, and customer satisfaction, we provide an exciting and dynamic work environment for our employees.
Job Purpose
The Parts Sales Executive is responsible for achieving sales targets, building lasting customer relationships, and providing expert knowledge and support. The role requires a professional representation of the TPS brand and a commitment to being a brand champion.
Selling
Key Responsibilities:
* Achieve personal target KPIs and revenue objectives within the designated customer sets.
* Identify and recommend parts to meet customer sales requirements accurately.
* Utilise product promotions effectively to achieve specific targets.
* Identify and capitalise on upsell opportunities to contribute to overall sales growth.
* Stay updated on new or updated parts through training courses and regular information updates.
Customer
* Always provide high-level customer service.
* Build strong relationships with clients through regular phone and email interactions.
* Ensure a high level of service by understanding customer requirements, responding to requests, and providing expert advice.
* Efficiently handle trade customers visiting the TPS Centre.
* Resolve customer concerns or complaints professionally and promptly.
Internal
* Maintain accurate customer records in compliance with the Data Protection Act.
* Communicate credit status to customers in a timely manner.
* Handle customer complaints and disputes professionally and promptly.
Communication
* Assist, support, and liaise with the warehouse team and drivers to ensure excellent customer service.
* Collaborate with the Sales Manager and others to achieve sales targets.
* Provide feedback on customer comments to improve the overall customer experience.
Systems And Processes
* Handle incoming calls and customer enquiries within SLA and strive towards achieving centre KPIs.
* Ensure proper and accurate use of all systems (e.g., EKTA/vin-lookup) for searching and ordering parts.
* Complete all required documentation accurately and promptly.
* Maintain a clean, tidy, and efficient working environment.
Key Competencies
* Customer Experience
* Knowledge of the customer buying cycle
* Managing Self
* Operational Effectiveness
Experience And Knowledge
* Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers, or experience in a fast-paced and/or telesales environment.
* Ability to build strong and trusting relationships.
* Excellent communication skills and telephone manner.
* Good IT skills.
* Demonstrates excellent attention to detail and accurate record-keeping.
If you're passionate about sales, customer satisfaction, and being part of a dynamic team, we invite you to apply for the Parts Sales Executive position at TPS Cornwall. Join us in driving success and delivering excellence in the motor parts sector.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
To apply, please send your CV and covering letter to lee.beighton@yeomans.co.uk
To understand how we will process your personal information, please review our recruitment privacy policy here
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