Customer Services Agent
Department: Customer Service and Distribution
Employment Type: Permanent - Full Time
Location: Newport, South Wales
Description
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
We are looking for a Customer Services Agent to join our team based at our Newport offices. The role involves engaging with customers across the UK, managing inbound enquiries, processing orders via our Ecommerce website, and ensuring excellent customer service from initial contact to delivery. You will work closely with our operations and transport teams to coordinate delivery of our products, aiming to deliver an outstanding customer experience while supporting our commercial performance.
Key Responsibilities
* Handle inbound customer enquiries and provide support to the Building Products division.
* Price, chase, and secure orders, including processing through our Ecommerce platform.
* Track orders and communicate with stakeholders to ensure timely delivery.
* Offer technical knowledge to ensure correct product supply.
* Coordinate with operations and transport teams to optimize delivery processes.
* Maintain high standards of customer service, minimizing queries and complaints.
Skills, Knowledge and Expertise
* Customer service experience and skills
* Ability to build rapport quickly
* Good attention to detail
* Efficient multi-tasking abilities
Experience in the building products industry is beneficial but not essential. We value excellent customer service, relationship-building skills, and a good sense of humour.
Benefits
* Competitive salary
* Company Pension Scheme
* 25 days annual leave plus bank holidays
* Share Saver Scheme
* Company Life Assurance
* Discounts via our employee benefits platform
* Opportunities for learning and career progression
Diversity and Inclusion
At Breedon Group, we are committed to fostering an inclusive workplace that values diversity and equality of opportunity. We welcome applications from candidates of all backgrounds.
Join Us
If you are seeking a role that offers growth, progression, and the chance to make a difference, we encourage you to apply. Submit your CV and cover letter to be considered for this exciting opportunity.
Breedon is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
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