Job Description: Risk, Control and Governance Manager Bupa Place, Salford Quays or Willow House, Staines – hybrid working with minimum 1 day in the office Permanent Full time – 37.5 hours per week £65k - £70k DOE We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position. We make health happen: At Bupa, our purpose is to help people live longer, healthier, happier lives — and make a better world. As Risk, Control and Product Governance Manager, you’ll play a critical role in ensuring our products are designed, managed and governed in a way that is compliant, customer‑focused and commercially sound. Working across UKI Product, Proposition and Transformation, you’ll strengthen our product governance, risk and control frameworks, supporting the development of innovative healthcare products that meet regulatory requirements and deliver good customer outcomes. You’ll partner closely with Product, Pricing, Marketing, Operations and Risk teams, providing confident oversight and insight across the full product lifecycle. How you’ll help us make health happen: Own and strengthen risk, control and governance across the product lifecycle, ensuring good customer and regulatory outcomes. Embed clear governance and risk controls into product design, delivery and in‑life management. Lead key product governance forums, supporting effective decision‑making and accountability. Identify, assess and manage product‑related risks, incidents and issues, driving timely resolution and learning. Maintain clear risk reporting and dashboards, providing insight and assurance to senior stakeholders. Partner with Product, Pricing, Operations and Risk teams to ensure governance supports innovation as well as compliance. Lead and develop a high‑performing governance and controls team, building capability and confidence across the function. Key Skills / Qualifications needed for this role: Essential Strong experience in risk governance, controls and incident management, including root cause analysis and remediation planning. Experience working within a complex, regulated environment, where strong governance and assurance are critical. 3 years’ relevant experience in risk, governance, controls or incident management roles. Experience supporting product governance and/or incident management within a product‑led environment. Ability to analyse performance, risk and incident data to identify trends and drive meaningful improvements. Clear understanding of how governance and controls support good customer, regulatory and commercial outcomes. Desirable Line management or people leadership experience. Background in healthcare, insurance, financial services or similarly regulated industries. Knowledge of life and/or health regulation. What you’ll bring Strong stakeholder‑management skills, with the ability to influence and build confidence across teams. Clear, confident communication skills, including presenting to senior and executive‑level stakeholders. An organised, adaptable and collaborative approach, able to manage competing priorities. A curious, detail‑focused mindset — keen to understand issues properly and solve problems at the root. The ability to balance technical detail with clear, concise summaries for senior audiences. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind Annual performance-based bonus An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Call Centre Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.