Service Desk Co-ordinator / Resourcer – HVAC Division Birmingham, West Midlands Salary: £24,000 – £28,000 per annum (DOE) Benefits Hours: Monday – Friday, 8:00am – 5:00pm (early finish Friday) Holiday: 23 days 8 bank holidays (increasing with service) About Us There’s never been a better time to join CV Bay. Founded over 15 years ago, we’ve doubled our turnover and now bill over £1m per month, thanks to our fantastic team. Our honest and professional approach has helped us become a trusted recruitment partner to some of the UK’s biggest names. Alongside recruitment, we also operate a family-run refrigeration and air conditioning service business with over 35 years of experience. Covering the West Midlands, we provide installation, servicing, and repair to well-known clients including restaurant chains, hotels, football stadiums, retailers, and manufacturers. With continued growth across both areas of our business, we are now looking for a motivated Service Desk Co-ordinator / Resourcer to join our Birmingham-based HVAC Division. This is a varied role where no two days are the same — perfect for someone who thrives in a busy, people-focused environment. The Role In this dual role, you’ll be the first point of contact for service engineers and clients while also supporting our recruitment team in sourcing and placing top talent within the HVAC sector. Your responsibilities will include: Service Coordination Allocating and scheduling work for service engineers Managing incoming calls and emails Ordering and tracking parts Updating and informing clients on job progress Monitoring outstanding jobs to ensure timely completion Processing job sheets, quotes, and purchase orders Ensuring administration processes run smoothly Recruitment Support / Resourcing Writing and posting engaging job adverts Searching CV databases and job boards to identify suitable candidates Matching candidates to vacancies using our CRM system Qualifying candidates via phone and video calls Preparing candidate profiles and marketing emails for clients Keeping our CRM database accurate and up to date Supporting with day-to-day recruitment administration What We’re Looking For Previous experience in a service desk or resourcing/recruitment support role, ideally within the HVAC industry Strong communication and customer service skills (phone, email, and face-to-face) Excellent organisation and time management with attention to detail IT literate and comfortable using job boards, CRM systems, and Microsoft Office (Outlook & Excel) A proactive team player with a positive attitude and willingness to learn Confident working in a fast-paced environment with competing priorities Why Join Us? Competitive salary: £24,000 – £28,000 depending on experience Regular salary reviews linked to performance Hybrid working options (2 days WFH after probation) 23 days holiday bank holidays (rising with service) Christmas shutdown Company pension (NEST) Early finish every Friday Monthly achievers’ lunches, quarterly incentives & company away days Smart casual dress code Supportive, fun, and friendly team culture Apply Now If you’re organised, people-focused and ready to grow your career in a role that blends service coordination with recruitment support, we’d love to hear from you. Join our growing HVAC Division at CV Bay and be part of our continued success! Send your CV over to (url removed) or call on (phone number removed)