Salary: £27,000 - 27,000 per year Requirements: Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones Active Directory user account creations, password resets and group management Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone Experience working within IT service delivery, either at an MSP or providing internal IT Support Excellent troubleshooting and problem-solving skills Excellent ability to transfer knowledge within a team Basic networking awareness – DHCP, DNS, WAN/LAN Troubleshooting Beneficial qualifications (not required): Level 2 – 3 IT Qualification or equivalent demonstrable experience CompTIA A or similar training CompTIA Network or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITIL Foundation) Full UK Drivers licence Responsibilities: Provide technical hands-on support, answering support queries either in person or via phone or ITSM system Maintain a high degree of customer service for all support queries Take ownership of user problems and be proactive in dealing with user issues, whether raised directly or via escalation Log all calls on the ITSM system and maintain full documentation Respond to enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Work as part of the IT Support team and any other operational/project teams as requested Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached Allocate more complex service issues to the relevant IT Support team member Raise any security concerns to the IT Project & Support Team Lead Maintain reports and logs in line with departmental policy Obtain quotes and process orders in line with departmental policy Manage IT stock including laptops, desktops, toner, accessories and peripherals, keeping asset registers up to date Set up and configure new laptops, desktops & mobile devices Install authorised software to laptops, desktops & mobile devices Configure/maintain computer systems, networks and peripherals as instructed Assist the team with keeping the IT office tidy by following asset disposal procedures (WEEE) and disposing of IT waste when required Undertake trips to other sites/data centre if required, including staying overnight where appropriate Be willing to undertake reasonable unpaid overtime Perform any other duties as requested by the IT Project & Support Team Lead or IT Manager Keep abreast of IT trends and engage with the IT Project & Support Team Lead to develop personal development plans Technologies: Active Directory Hardware Support ITIL ITSM LAN Microsoft 365 Mobile Network Office 365 Security Windows More: Steeper Group is a leader in Orthotic, Prosthetic and Assistive Technology products, having grown to become one of the UKs largest suppliers over the past 100 years. Our vision is to create lifes turning points together by delivering innovative products and responsive clinical services. We are offering a competitive salary, incremental holiday allowance, free parking, onsite canteen, employee discount platform, employee assistance programs, qualification support, flexible working, a refer-a-friend incentive, and opportunities for continuous professional development. Join us at our Head Office in Leeds for an exciting opportunity as an IT Support Technician on a 4-month fixed-term basis. last updated 15 week of 2026