Assistant Shop Manager
Location: Sue Ryder Charity shop, Channons Hill Retail Park, 3C, Channons Hill, Bristol BS16 2EA.
Hours: 37.5 hours per week over 7 days.
Pay: £12.94 per hour plus rewards and benefits.
Sue Ryder is one of the largest charity retailers in the UK, operating over 400 shops. Every item sold generates funding to support 2.7 million hours of expert medical, practical, bereavement and emotional care for people in hospices, homes and communities. Our mission is to help those approaching the end of life or living with grief access the support they need.
Wed to [rest] work schedules are designed to support teamwork and volunteer welfare. Managers typically work a maximum of one shift every two, with most weekend control and early closing at 5:15 pm. Working times range from 8:45 am to 5:15 pm, with holidays on Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
About you
You are a proactive assistant shop manager who thrives in a fast‑paced environment. You possess retail experience with commercial awareness, a positive attitude, good judgement, and proven team‑leadership skills. You enjoy engaging people, have a can‑do approach, and understand financial and IT administration.
Key responsibilities
* Use retail skills to drive business, push sales and achieve targets.
* Lead a team to deliver great customer service to donors and customers.
* Collaborate with the local community to source donated stock that fuels sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Maintain high merchandising and housekeeping standards, prioritising health and safety.
* Manage effective stock processes to keep the shop well merchandised with timely updates.
* Serve as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
* Operate the Epos system for sales transactions.
Minimum essential criteria
* Customer service experience.
* Previous supervisory experience.
* Knowledge of KPIs and targets.
* Cash handling / till work experience.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable criteria
* High‑street retail, leisure or hospitality background.
* Charity retail experience.
* Health & safety knowledge.
* Team player attitude.
* Key holder / opening & closing experience.
* Merchandising / stock rotation expertise.
Competitive benefits package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time).
* Company pension scheme.
* Staff discount programmes with thousands of retailers.
* Refer a Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Other benefits (details on career website).
Commitment to equity, diversity and inclusion
Sue Ryder recognises a diverse workforce enhances the quality of care and support we provide. We are committed to eliminating unlawful discrimination and encouraging equity, diversity and inclusion across our workforce.
As a Disability Confident employer we support the ‘Offer an Interview’ scheme, delivering interview opportunities to eligible disabled applicants who meet the minimum essential criteria.
We use inclusive recruitment practices, including shared interview themes, remote interview options and other accessibility support. If you require assistance to complete a recruitment application or interview, please email recruitment@sueryder.org.
Learn more about our equity, diversity and inclusion initiatives at www.sueryder.org/jobs/equity-diversity-inclusion.
#J-18808-Ljbffr