Reception & Administrator Edinburgh Part Time (Mon - Fri, 12:30pm - 5:30pm) QA is one of the UK's leading and most established training companies, with a history stretching back over 30 years. With a client base covering 80% of the FTSE 250, we offer over 1500 courses to over 200,000 customers a year, in everything from technical IT to leadership and management training. In fact, every two out of three Microsoft courses in the UK is delivered by QA. About The Role For our Edinburgh Training Centre, you will be responsible for supporting all events running at our training centre, ensuring that quality standards are consistently maintained. You will enjoy all aspects of customer service, provide excellent reception skills and carry out a variety of administration duties. About The Person Meet and greet all visitors, respond to incoming telephone calls and enquiries. Responsible for all day-to-day administration work within the centre ensuring that a quality focus is reflected in the customer's experience at all times Day-to-day management of supply relationships key to fulfilling training requirements (e.g. stationery, delegate lunches) Administration and invigilation of examinations Input data onto the intranet from delegate course evaluation forms. Ensure documents received are logged and processed accurately Provide a helpdesk service for lecturers and delegates ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved Responsible for ensuring that the training centre facilities are clean, presentable, and well maintained (working with the cleaning contractor and facilities team) To maintain an up to date understanding of QA's Health & Safety Policy ensuring that all lecturers and delegates are provided with relevant health & safety procedural documents upon arrival To co-ordinate courseware deliveries and returns, maintaining accurate stock management of all training materials. Some heavy lifting will be required. Responsible for raising accurate and timely orders and any finance paperwork to ensure that the operation works within agreed budgets and to meet all centre commitments. To work as part of a team and support other areas of the operation as and when required - within reason - including flexibility to cover full working day duties (by arrangement and agreement) during periods of heavy utilisation, sick leave or holiday Skills & Experience Suitable experience within a similar customer service, hospitality, hotel and/or administrative role Excellent communication skills. Good organisational and planning skills. Excellent literacy and numerical skills. A team player. Proven ability to work methodically, accurately and effectively under pressure. Flexible and adaptable to change.