Job Description
Field Engineer (2nd Line Support - MSP)Location: Great Yarmouth & surrounding areasSalary: £25,000 - £35,000 (DOE)Job Type: Full-Time | Permanent
CloudScope are hiring a Field Engineer on behalf of an MSP near Lowestoft.
This is a field-based role, so you’ll be out and about visiting clients across the region, providing high-quality onsite IT support, installations, and project delivery. If you enjoy variety, autonomy, and being the go-to expert on the ground — this one’s for you.
The Role:
* Supporting a diverse client portfolio of 300+ businesses across East Anglia
* Attending client sites to resolve 2nd line technical issues
* Installing PCs, network hardware, routers, switches, and printers
* Troubleshooting Windows and Office 365 environments
* Assisting with server installations and migrations
* Collaborating with the helpdesk team and escalating complex issues when needed
* Involvement in IT projects such as office moves, infrastructure upgrades, and cloud migrations
The Candidate:
* 3+ years’ experience in IT Support, ideally in a client-facing or MSP environment
* Strong working knowledge of Windows OS, O365, and network troubleshooting
* Experience with servers, DNS, DHCP, firewalls, and Active Directory
* Excellent interpersonal and communication skills
* Full UK Driving Licence (essential)
* Able to work independently and manage your own schedule
Desirable:
* Microsoft certifications (MCP, MCSA, etc.)
* Experience working for a Managed Service Provider
* Exposure to VoIP, cloud platforms (Azure), or backup solutions
What’s in it for you?
* Join a rapidly expanding tech business with a big vision
* Be part of a tight-knit, friendly, and highly skilled team
* Autonomy to manage your day and client relationships
* Training, progression, and the chance to grow with the business
* Mileage allowance and company phone/laptop