Join Us as a Service Delivery Coordinator
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
??? What Youll Be Doing
As a Service Operations Specialist, youll be the heartbeat of our maintenance scheduling teamworking closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
* Coordinating engineer appointments and managing dynamic diaries
* Communicating with customers via phone and email to confirm schedules and resolve queries
* Ordering parts, securing purchase orders, and completing permits
* Navigating multiple customer portals and internal systems
* Collaborating with Service Managers to optimize engineer productivity
* Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
* Supporting KPIs and reporting to the Planning Team Manager
?? What You Bring
Must-Haves:
1. At least 1 year of customer service experience
2. Excellent communication skillswritten and verbal
3. Strong multitasking and time management abilities
4. High attention to de...