About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: 5 days out of 7 to include weekend working, start and finish times vary from 0700 - 1500, 0800 - 1600 and 1000 - 1800. Enhancements will be paid to cover weekend working.
Additional Info: Must have full UK driving licence, preferably experience in a porters role. Must have line managers experience in a team leaders position managing task allocations, vehicles and teams of people.
As Team Leader Porters & Logistics, you’ll lead a frontline portering team to deliver a safe, reliable, and high‑quality service across the hospital. You will plan daily workloads against agreed SLAs, coordinate critical logistics from pharmacy boxes and meal trolleys to laundry, mail, oxygen, and gas bottles, and uphold rigorous health and safety standards in every task. Using tools such as auditing and Timegate, you’ll drive ISO‑aligned quality, ensure your team understands expectations, and keep the client informed through timely, professional communication. With proven portering/logistics experience, strong organisational skills, and a “can‑do” leadership style, you’ll set the tone for service excellence while safeguarding people, equipment, and processes.
Key Responsibilities
* Ensure a high-quality service is delivered to the client at all times, in line with agreed specifications, SLAs, and company policies; complete all planned duties on time and maintain top standards of personal appearance/uniform.
* Assign and manage team tasks daily to meet the, operate and oversee collection/distribution of miscellaneous items and ad‑hoc requests.
* Organise and manage the flow of pharmacy boxes, laundry (collect dirty/distribute clean), mail and deliveries (including outgoing mail), oxygen and gas bottle distribution, meal trolley delivery/return, general rubbish collection, and clinical waste arrangements.
* Maintain H&S standards; review safe systems of work before tasks; ensure plant/equipment are fit for purpose; raise H&S concerns via company procedure; collaborate with Group H&S to implement safety initiatives and reflect a positive safety image.
* Ensure team members understand duties and performance expectations; deputise for the Line Manager when required; maintain adequate cover to meet service needs.
* Maintain ISO 9002 compliance where responsible; use key operating tools (e.g., auditing and Timegate); provide efficient feedback to the client on tasks/requests.
Ideal Candidate
* Standard level education with good English and arithmetic; NVQ Level 2 in Logistics Management desirable (training provided if not held).
* Proven experience in portering and logistics (essential).
* Health & safety behaviours: Able to follow procedures, raise concerns via prescribed channels, and promote safety in all aspects of work.
* Customer focus, team working, specialist skills in organisation and control, strong communication and influencing; problem solving ability.
* Full UK driving licence (if required), flexible working, clean enhanced DBS.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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