Mitie City Of Bristol, England, United Kingdom
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Hiring Top Talent for UK's leading Facilities Management Company
Job Overview
The IT Change‑Ordinator role is an administration role to support the IT Change Manager in ensuring the Mitie Change Management process is followed to evidence that all proposed changes to the Mitie IT production environment are fit for purpose.
Main Duties
* Reviewing submitted RFCs (Request for Change templates) to ensure all information required is provided and can be progressed to approval
* Working with colleagues and external contacts to seek additional information
* Preparing a weekly list of changes for review at the IS RFC Review meetings and attending the meetings to document actions as discussed
* Preparing reports / statistics using the change management database reporting function
* Managing the IT Change Mailbox in conjunction with the IT Change Manager
* Attending various meetings to provide information and status updates on RFCs
* Identifying potential candidates for Standard Change and then creating relevant Standard Change RFC templates
* Deputising for the Mitie IT Change Manager as required
What we are looking for
* Strong administration skills and the ability to demonstrate attention to detail
* Excellent communication skills, both written and verbal, with the ability to communicate effectively
* Structured, methodical approach with discipline to follow documented processes
* Diplomacy and the ability to remain calm under pressure; confidence to push back where necessary
* Effective decision maker who can take responsibility quickly
* Team player who can work with minimal supervision
* Ability to work with a variety of personalities to champion best practice
* Experience working in a high‑pressure environment
* Good working knowledge of Office 365
* Able to attend the Bristol office one week a month
* Experience of working within IT Change Management (desirable not essential)
* Experience in working with an outsourced 3rd Party IT support provider (desirable not essential)
* Experience in ServiceNow (IT Service Management tool) (desirable not essential)
Seniority level
Not Applicable
Employment type
Full-time
Job function
Administrative and Information Technology
Industries
Facilities Services
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