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About Us
DrPA has been operating in secure environments since 2014 providing General Practitioner services and is now expanding to deliver a complete healthcare service at Manston STHF & Western Jet Foil. We work with specialist partners and are guided by the ethos of CARE:
* Compassionate care that is trauma‑informed and supportive
* Evidence‑based care delivering high‑quality outcomes for patients
* Respect for cultural and religious beliefs
* Empowerment: We centre each resident by co‑creating holistic care plans that enable self‑management of wellbeing
Job Summary
The Workforce Planner is a key operational role responsible for ensuring the safe, efficient, and cost‑effective deployment of staff at Manston STHF. The post‑holder will analyse workforce data, forecast staffing requirements, and provide actionable insights to support decision‑making. The role requires close collaboration with the Senior Management Team, operational leads, HR, and other stakeholders to meet operational demands, regulatory requirements, and organisational objectives. It is central to maintaining operational readiness, supporting staff wellbeing, and ensuring compliance with security and workforce governance standards.
Key Responsibilities
* Workforce Planning & Forecasting
o Analyse current staffing levels, patterns, and utilisation, identifying risks of over‑ or under‑staffing.
o Produce detailed workforce forecasts for routine operations and contingency requirements.
o Model staffing requirements against operational activity, including processing volumes, peak periods, and special operations.
o Develop workforce scenarios supporting strategic planning and business continuity.
* Operational Rota & Resource Management
o Design, maintain, and optimise rosters and shift patterns to ensure coverage and operational efficiency.
o Monitor attendance, leave, overtime, and absenteeism, proposing solutions to address gaps.
o Collaborate with operational managers to balance workforce allocation with safety, security, and operational priorities.
o Ensure workforce utilisation aligns with regulatory, contractual, and security obligations.
* Data Analysis & Reporting
o Maintain accurate workforce data, producing dashboards, KPIs, and management reports.
o Analyse trends in staffing, recruitment, retention, and performance to inform decision‑making.
o Provide actionable insights for operational planning, cost optimisation, and workforce development.
o Support operational audits, performance reviews, and governance reporting through accurate data provision.
o Support site KPIs by ensuring staffing levels meet operational demand, optimising roster efficiency, reducing gaps in coverage, and providing accurate workforce data and forecasts that enable compliance with Home Office, security, and operational performance targets.
* Stakeholder Engagement & Advice
o Act as a workforce planning advisor to the Senior Management Team and operational leads.
o Communicate workforce plans, challenges, and recommendations clearly to management and staff.
o Liaise with HR, recruitment, and training teams to ensure workforce readiness, development, and succession planning.
o Support management in workforce‑related risk assessments and mitigation strategies.
* Governance, Compliance & Continuous Improvement
o Ensure workforce planning complies with data protection, GDPR, and Caldicott principles.
o Maintain workforce records, reporting, and documentation in line with organisational policies.
o Support continuous improvement initiatives by providing analysis, recommendations, and monitoring progress.
o Contribute to policy and procedure development related to workforce management, scheduling, and operational effectiveness.
* General Responsibilities
o Promote DrPA Secure’s CARE ethos in all duties.
o Maintain confidentiality, professionalism, and integrity at all times.
o Support equality, diversity, and inclusion in all work activities.
o Take responsibility for personal development and wellbeing.
o Work flexibly to meet organisational needs, including occasional evenings or weekends.
Essential Criteria
* Proven experience in workforce planning, operational planning, scheduling, or resource management.
* Strong analytical, problem‑solving, and numerical skills.
* Advanced Excel skills including modelling, pivot tables, and reporting dashboards.
* Experience using workforce management systems or scheduling software.
* Excellent communication and interpersonal skills with the ability to influence at all levels.
* Ability to work independently and collaboratively in a fast‑paced operational environment.
* High level of discretion and professionalism when handling sensitive information.
* Commitment to DrPA Secure’s values and ethos.
Desirable Criteria
* Experience in secure, operational, or public‑sector environments.
* Knowledge of HR systems, rostering software, or workforce management platforms.
* Familiarity with operational audits, compliance, and workforce reporting requirements.
* Experience providing actionable insights to support strategic and operational decision‑making.
* Understanding of business continuity planning and contingency staffing.
General Information
The post holder may be required to perform other relevant duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Benefits
* Pension salary scheme available
* Employee Assistance Programme (EAP): confidential 24/7 support
* Access to perks at work
Disclosure and Barring Service Check & CTC Clearance
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous convictions. The holder will be required to undertake and successfully complete the Counter Terrorism Clearance (CTC) process. Applicants must have lived continuously in the United Kingdom for the last 5 years with no more than a 28‑day break and no gaps in employment during this period. Shortlisted candidates will be asked for RTW, DBS/CTC consent, and references.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Project Management and Information Technology
* Hospitals and Health Care
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