At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work® ! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women. At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades. WHY JOIN US? We’re good at what we do – come and join us and you can benefit from: Blended Working Bonus 25 days holiday plus bank holidays (rising to 28) Option to buy holiday days Wellbeing Programme Health Cash Plan Pension Life Assurance Enhanced Maternity/Paternity Cycle to Work Scheme Referral Scheme Long Service Awards Free Parking ABOUT THE ROLE Reporting to the Warehouse Shift Manager, to assist in covering all aspects of day to day running of the Warehouse and Customisation Facility, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreements and departmental KPIs. Manage inspection of all in-coming materials / products. KEY ACTIVITIES Resource Allocation Supervise staff to ensure the day to day activities of the department, can achieve excellent customer service, high productivity, and a safe work environment. To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible. Controlling Internal & External Material Flows Support and coordinate the goods in / out process ensuring materials and goods are handed in a safe and orderly manner. Liaise with the carriers used to ensure efficient delivery to customers. Stock Analysis & Control Ensure that the quality of the product, storage conditions and service within the department is maintained at the highest possible standards for the customer. Maintain the accuracy of stock always using stock rotation and by promptly investigating any stock discrepancies. Maintain quality, batch control and traceability of stock and to ensure the department operates to the quality manual. Supporting with the process of accurate and periodic cycle counts and stock takes. Organise goods returned stock in accordance with the goods return policy. Ensure the association of all products to the correct barcodes were applicable. Other Liaising with other departments within the business group to ensure the common goal is achieved. To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy. To be aware of site security and a key holder for the site. To adhere to the company’s Quality policy and Environmental policy. Maintain a system of document control and archiving. Be prepared to undertake any internal / external training as required. To be flexible as possible with working hours at times of heavy workload. To undertake other duties as may be reasonably required. KEY SKILLS The candidate should show a good level of warehousing knowledge and skills, with some experience of supervising others. Essential Supervisory experience of a team within a warehouse environment. Experience in using digital warehouse stock control systems. Computer literacy. Desirable Bendi forklift certification. Warehouse system experience e.g. SAGE, SAP. First Aid trained. Warehouse relevant training, COSH etc. KEY WORKING RELATIONSHIPS Internal Team of 30 team working at Cardiff DC. Working closely with other internal departments to ensure a quality service is maintained. External Meeting and communicating with product suppliers, couriers acting on behalf of the business, plus any other visitors to the warehousing site. ADDITIONAL INFORMATION Support in supervising and coordinating a team of senior and general operatives Ensure the correct method of carrier is used, plus effectively control stocks to reduce loss. Must be able to commute to the Cardiff DC site, plus also be open to travel elsewhere within the UK Hours of Work: 37.5 hours per week between the hours of 06:00 - 17:30 Monday to Friday with a 30-minute unpaid lunch break. Additional hours may be required to meet business need. COMPETENCIES Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Ensures Accountability Holding self and others accountable to meet commitments. Collaborates Building partnerships and working collaboratively with others to meet shared objectives. Values Differences Recognising the value that different perspectives and cultures bring to an organisation. Instills Trust Gaining the confidence and trust of others through honesty, integrity and authenticity. Demonstrates Self-Awareness Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Nimble Learning Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.