Company Description
Everlast Gyms is driven by the passion and ambition of our team, which keeps us moving forward. Our staff's dedication to fitness, knowledge, and excellent service attracts and retains customers. We value elevation as a core principle and offer great benefits, including:
* 20% discount across all facias
* Frasers 1000 bonus scheme
* Free Gym membership
* Monthly Frasers Champion - winners receive double their salary for the month
* Opportunity to deliver personal training sessions
Job Description
Main Duties and Responsibilities:
1. Maximise every member and guest’s experience in our club.
2. Support the sales and retention of memberships through excellent customer service.
3. Contribute to the cleaning and hygiene standards of the club as required.
4. Serve as a competent key holder, covering shifts as needed.
5. Understand and operate the membership software system effectively.
6. Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
7. Assist the Fitness Manager with gym floor operations.
8. Experience and promote the products and services offered.
9. Maintain cleanliness standards of the facilities by actively participating in upkeep, supported by the team.
10. Drive secondary spend KPI targets.
11. Handle member complaints professionally and inform the relevant manager.
Qualifications
Must be:
* Outgoing with a positive attitude
* Competent in administrative duties
* Driven, ambitious, eager to learn and develop
* Willing to participate in learning and development opportunities
* Able to perform operational key holder duties as required
* Passionate about fitness, administration, and customer service
* Flexible to work shifts and support team needs
* Target-focused to support sales and retention goals
Additional Information
For more about our brand, visit our LinkedIn page. At Frasers Group, we seek fearless individuals. We value principles such as:
* Thinking without limits - acting quickly and fearlessly
* Owning your role and results
* Being relevant to people, partners, and the planet
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