Overview
The Real‑Time Payments (RTP) team is seeking a Director, Project Management / PMO to lead delivery execution for complex, multi‑market RTP initiatives across a highly matrixed, shared‑ownership environment. This role is accountable for portfolio‑level execution discipline, delivery transparency, and project management excellence across RTP access and overlay services. The Director partners closely with Product, Technology, Operations, Markets, and Go‑To‑Market teams to ensure initiatives are planned, governed, and delivered predictably while meeting customer, scheme, and regulatory expectations.
Role
In This Strategic Position, You Will
* Own portfolio‑level project management for assigned RTP initiatives, ensuring integrated planning, execution rigor, and on‑time delivery across markets and functions.
* Lead complex, cross‑functional and cross‑geographic projects of strategic importance, serving as the senior point of escalation for delivery risks and issues.
* Establish and enforce project management standards, governance, financial planning, metrics, and reporting to drive consistency, transparency, and accountability.
* Drive proactive risk, issue, and dependency management, escalating and resolving delivery challenges to protect outcomes.
* Partner with Product, Engineering, Operations, and Market teams to align delivery plans with product strategy, market readiness, and technical dependencies.
* Act as a trusted advisor to senior stakeholders, translating strategy into executable plans and providing clear visibility into delivery health.
* Lead, coach, and develop Project Management leaders and teams, building strong succession, capability depth, and a culture of execution excellence.
* Support compliance activities to ensure conformity with standard implementation metrics and SLAs.
All About You
The ideal candidate for this position should:
* Extensive experience leading complex, global project portfolios within matrixed organizations and shared‑ownership delivery models.
* Strong background in project management leadership, including governance, metrics, risk management, and delivery assurance.
* Proven ability to operate as a senior escalation point, resolving ambiguity and driving outcomes across diverse stakeholders.
* Experience coaching and developing Project Management leaders and teams at scale.
* Deep understanding of real‑time payments, banking, or payments ecosystems (e.g., RTP, A2A, schemes, ISO 20022).
* Ability to communicate complex technical and business topics clearly to senior leaders and external partners.
* Comfort working in fast‑moving, ambiguous environments while maintaining execution discipline and delivery focus.
* Preferable to be a certified practitioner in either Prince2, Agile Project Management or similar qualification.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard’s security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach; and
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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