Customer Service Advisor Role Overview: Answering inbound telephone calls from the public Providing clear and accurate information on local authority services Resolving customer enquiries at first point of contact where possible Managing challenging or sensitive conversations in a calm and professional manner Logging calls and updating records accurately on internal systems Working to agreed service standards and targets Skills and Experience Required: Professional and confident telephone manner Previous experience in an inbound contact centre or customer service environment Experience dealing with challenging customer behaviours Strong communication and listening skills Good IT skills and ability to use multiple systems Ability to remain calm under pressure and work as part of a team Role Information: Temporary position until May, with the possibility of extension 2 positions available Full-time: 37 hours per week Part-time: 20 hours per week (Working hours can be discussed to suit individual needs)