The Head of Services is a new role that reports to the Chief Executive and is a member of the charity's Senior Leadership Team (SLT). The role reflects the planned development and expansion in the charity's direct service provision, including the development of a permanent Helpline following a pilot project in 2025.
As a small national charity, the role combines hands on operational delivery and management with strategic leadership and vision for our information services, Helpline, and other support services. You'll lead a talented team of five direct reports (with plans to further expand) and will design, deliver, and evaluate services working closely with colleagues and external partners.
You'll be responsible for services strategy and leadership oversight, budget oversight, safeguarding leadership, and services evaluation, ensuring our work is grounded in evidence, shaped by lived experience, and built for impact. We're looking to you to lead our strategic priority for improving information services and support including quality of life and quality of care for all those affected by digestive conditions and symptoms.
Salary: £48,000 - £53,000 dependent on experience (plus £2,000 London weighting as appropriate)
Location: Hybrid in London (NW1) or Huddersfield (HD1)
Who are we looking for?
We're seeking a strategic, values-led senior manager who embraces operational delivery and managing a small and dedicated team. The role requires someone with a strong track record in service delivery including a charity Helpline service. What matters most is your belief in the power of people and communities to shape and deliver change, your commitment to equity, and your readiness to lead with compassion, clarity and courage.
Applications should be submitted by 12noon on Friday 10 October via CharityJob. We request a CV and cover letter highlighting your skills and experiences and what you'll bring to the role. Applications will not be accepted without a cover letter.
If there is anything else you want to know about the role or our charity that hasn't been covered, please email Katie Noon, Chief Operating Officer at .
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