Customer Service Administrator
* Middlesbrough
* Monday to Friday, 8am – 4.30pm
* 36.5 hours per week
* £12.21 per hour
* Permanent position (following a probationary period via agency)
A proactive and detail-oriented Customer Service Administrator is required join a leading Teesside manufacturing company.
Working with a skilled, knowledgeable and supportive team, you will be a key point of contact for customers, playing a crucial role in coordinating orders and ensuring a smooth delivery process.
Key Responsibilities:
* Manage customer enquiries (mainly over email, but some queries come in over the phone) and requirements with a focus on delivering excellent service.
* Process and track orders
* Coordinate with other departments across the plant to schedule and confirm deliveries.
* Maintain clear and consistent communication with both customers and internal teams.
Skills and Experience:
* While prior customer service experience with an engineering, manufacturing or distribution company would be great, it is not essential.
* The company are committed to developing their employees and will provide comprehensive, ongoing training on operating systems and procedures.
* You’ll be eager to learn, possess a strong work ethic, and be ready to take on a new challenge.
For more details, please apply with your CV or contact John at Pin Point Recruitment