The Vacancy
Disrepair Supervisor
West Midlands
WPS
Bring your people leadership and case‑management skills to our growing WPS business in the West Midlands. You’ll own the Disrepair workstream end‑to‑end, supporting the Project Lead day‑to‑day — and stepping up to lead the contract when required — ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes. 🚀
What you’ll do
* Lead the Disrepair operation — optimise resources, apply robust processes and meet contract KPIs and client standards. 🔧📊
* Manage the caseload — ensure work orders progress within target dates; confirm multi‑trade requirements, timeframes and pre‑inspections. ⏱️
* Guide people & partners — support administrators, operatives and subcontractors to achieve targets and deliver consistently. 👥🎯
* Champion quality & customer care — deliver pre‑ and post‑repair inspections, routine quality checks and proactive communication. ✅
* Report & drive improvement — produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution. 🗂️
* Partner with the client — support performance reports and attend regular review meetings. 🤝
* Handle variations & complaints — manage variation requests in line with client procedures and help resolve customer, client and staff queries. 🧩
* Lead on safety — uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained. 🦺🔒
* Support commercials — monitor operating costs and productivity metrics, collaborating closely with commercial colleagues. 💷📊
What you’ll bring
* Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility.
* Strong leadership of teams and supply chain partners, with clear, confident communication.
* Demonstrable success in achieving KPI performance and driving quality.
* Excellent planning/scheduling capability and a calm, problem‑solving approach.
* Solid understanding of health & safety and stakeholder engagement.
Why join us
* Be part of a growing West Midlands operation with real influence over how we deliver disrepair services. 🌱
* Supportive team culture with regular development, feedback and progression opportunities. 🤝📈
* Work that genuinely improves the lives of residents and communities. 🏘️
How to apply
Ready to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗
Work for Wates
Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
* Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
* Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
* Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
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