Salary:Competitive base salary + performance incentives + share options
Location:Hybrid (WFH & Central London office for mid‑week collaboration)
Reports to:CEO
About the Role
We're looking for an exceptional Head of Operations to join our senior leadership team at a pivotal moment in FuelQ's growth. We've just launched the most advanced fuel card solution the UK market has ever seen, and we need someone who can help us scale it aggressively.
As our Head of Operations, you'll be at the heart of our commercial engine, managing strategic partnerships that drive customer acquisition, coordinating cross‑functional growth initiatives, and building the operational infrastructure we need to dominate this market.
This isn't a typical operations role. You'll be working directly with the CEO to execute on an ambitious growth strategy, building partnerships similar to our Motorsport UK arrangement, hiring senior commercial talent, and ensuring we deliver an exceptional customer experience at scale.
What You'll Do
Commercial Partnerships & Customer Acquisition
* Own and develop our partnership strategy with membership organisations, industry bodies, fleet associations, and businesses that serve our target customers
* Build a pipeline of strategic B2B2C partnerships (like Motorsport UK) that introduce FuelQ® to their networks at scale
* Negotiate partnership terms and create compelling propositions that benefit both parties
* Manage existing partnerships to maximise customer acquisition and ensure seamless onboarding
* Identify unconventional partnership opportunities in the automotive, commercial vehicle, and business services sectors
Operational Leadership & Growth Execution
* Work closely with our Head of Customer Engagement (Stephen) and CFO (Steve) to orchestrate growth initiatives and operational excellence
* Lead the recruitment and onboarding of a senior sales professional to target SMEs, fleets, and high‑mileage business users
* Build and refine processes, systems and workflows that allow us to scale without losing our service edge
* Support the establishment of our central London office as a hub for mid‑week team collaboration
* Manage relationships with our external agencies (advertising, development, email marketing) ensuring ROI and strategic alignment
* Own key operational metrics and provide clear visibility to the leadership team
Strategic Projects
* Translate our growth strategy into actionable plans with clear milestones and accountability
* Spot operational bottlenecks before they become problems and implement solutions
* Support product development with operational insights from partnerships and customer feedback
* Drive initiatives that strengthen our market position and competitive advantage
What We're Looking For
* Proven track record in partnerships, operations, or commercial roles with measurable impact
* Experience building and managing B2B2C partnerships or customer acquisition channels
* Strong commercial instincts with the ability to spot opportunities and close deals
* Outstanding project management skills and ability to juggle multiple priorities in a fast‑paced environment
* Hands‑on mentality and comfort working in a lean, senior team where everyone gets their hands dirty
* Excellent stakeholder management and relationship‑building skills at all levels
* Data‑driven approach to decision making with strong analytical capabilities
* Experience in fintech, fuel, fleet management, automotive, or B2B financial services
* Understanding of how membership organisations and affinity partnerships work
* Track record of hiring and developing commercial talent
* Familiarity with app‑based products or tech‑enabled financial services
* Background in business development or partnership sales
What Makes This Role Special
* Market‑leading product:We've built something genuinely innovative - the most advanced fuel card and app in the UK market, with features like 1% Fuel Back rewards that nobody else offers
* Real equity:Share options give you a genuine stake in what we're building
* Direct impact:Your partnerships will directly drive our customer acquisition. Your processes will shape how we scale. Your hires will define our commercial capability
* Senior exposure:Work directly with the CEO and leadership team. Your voice matters here
* Perfect timing:Join at the inflection point - product launched, proven demand, ready to scale aggressively
* Shape the future:Help establish our London presence and build the operational foundations for significant growth
About FuelQ®
FuelQ® has launched the most advanced fuel card solution the UK has ever seen. We offer diesel savings, 1% Fuel Back rewards (industry‑first), acceptance at 4,300+ locations, and an app that genuinely changes how businesses manage fuel spending.
Our product works for everyone from sole traders to established fleets, with both prepaid cards (no credit checks needed) and 7‑day credit terms for businesses. We've partnered with organisations like Motorsport UK to reach our target customers, and we're building a pipeline of similar partnerships to drive rapid growth.
We're a lean, focused team that's moved fast to create something genuinely differentiated. Our leadership team includes our CEO, Steve (CFO, managing finance and supplier relationships), and Stephen (Head of Customer Engagement, leading customer service and account management). We work with specialist agencies for ads, development, and email marketing.
We valueexecution, commercial thinking, and customer obsession. We don't do corporate bureaucracy. We do focus, speed, and results.
* Performance‑based incentives tied to partnership wins, customer acquisition, and company growth
* Employee share options (genuine equity stake in FuelQ's future)
* Hybrid working model with remote flexibility and mid‑week London office collaboration
How to Apply
Send your CV and a brief cover note (no more than 300 words).
In your note, tell us:
* Why you're excited about FuelQ® specifically
* About a partnership or commercial opportunity you've built - what was the approach and what was the outcome?
We want to understand how you think, what drives you, and what you've actually achieved.
Application deadline:January 15 th January 2026
Seniority level
* Executive
Employment type
* Full‑time
Job function
* Management and Manufacturing
Industries
* Technology, Information and Internet
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