Join to apply for the Customer HyperCare Co-ordinator role at Ingersoll Rand Compressor Systems & Services
Location: Cross Lane, Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.
Job Summary
Our HyperCare Team is tasked with reaching out to our customers to discuss their servicing and maintenance requirements. This dynamic role combines customer-facing responsibilities with data management, leveraging your analytical skills to manage installation records to identify customer needs, and offering service activities to enhance overall customer engagement. As part of our HyperCare Team, your mission is to deliver a positive customer experience, drive customer satisfaction through our communication and identify leads from initial contact through to potentially quoting and receiving PO. Key to this role will be the ability to make contact with potential customers and manage through the business from enquiry to opportunity status and deliver customer satisfaction.
Responsibilities
* Installation Data Analysis: Review spreadsheets of installation records to identify customer details, installation types, service histories and initiate outreach for service activities.
* Outbound Prospecting: Make outbound calls to cold leads collected through data analysis and nurture these into warm opportunities.
* Opportunity Follow-ups: Ensure all warm enquiries are passed to the correct team and follow up until a win/loss status is achieved.
* Customer Outreach: Contact existing customers to discuss installations and offer service activities, ensuring their needs are met and identifying opportunities for maintenance or upgrades.
* Managing the CRM system (Salesforce): Ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement
Our Requirements
* Previous experience in Customer Service / Help Desk or Telemarketing
* Strong analytical skills and attention to detail for reviewing data and identifying trends.
* Determined and results-oriented with a customer-focused attitude.
* Excellent verbal and written communication skills in English.
* Proficiency in spreadsheet software (e.g., Excel, Google Sheets) and CRM tools (e.g., Salesforce).
* Ability to work independently while collaborating across teams to drive customer success.
Travel & Work Arrangements/Requirements
Fully site based
What We Offer
* Company Pension Contribution
* Westfield Health Medical Cover
* 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
* Free parking
* Death in Service Benefit of 4x salary
* Cycle Scheme
* Employee Assistance Programme
* Refer a Friend Scheme
* Electric Car Scheme (after probation period)
* 10% of salary in shares after 1 year of employment
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
* Industries: Machinery Manufacturing
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