Role Details
* This role involves varied working hours, including peak‑time coverage and some weekend working, as well on‑call duties.
* This role will be based within the East Region of Customer Services and includes covering stations between Ipswich and Chelmsford.
* Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
* Salary: £42,000 per annum during probation, rising to £45,000 per annum following successful completion of probation.
Kickstart Your Career with Greater Anglia!
Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training will also be provided.
About the Role
Reporting to the Head of Stations South East, as a Support & Administration Manager, you will play a pivotal leadership role in enabling compliant and high‑quality customer service delivery across your region.
You will be part of the South East Territory of Stations, specifically supporting the East Region of stations and lead a team responsible for rostering, administration and operational support, ensuring our stations and customer‑facing teams operate correctly resourced and efficiently. This is a visible leadership role where your decisions directly impact the customer experience, colleague engagement, and the smooth running of our railway services.
Key Responsibilities
* Act as a visible role model for safety, compliance and professionalism, ensuring full adherence to Greater Anglia's rules, policies and Safety Critical requirements.
* Lead and manage the Support & Administration team, ensuring high‑quality, timely delivery of rostering, administration and compliance support across the East region.
* Support the Head of Stations South East and Customer Service Management teams with practical, hands‑on guidance to deliver a safe, punctual and customer‑focused railway.
* Monitor, manage and act on all relevant KPIs, including rostering outputs, rule compliance, medical status tracking and administrative performance.
* Ensure effective business resilience and continuity, supporting contingency planning for unplanned events, industrial action and adverse weather.
* Manage resources, systems and budgets efficiently, challenging unnecessary spend and treating company money as if it were your own.
* Oversee the ordering, distribution, and stock management of uniforms, equipment, PPE, consumables, and facility services within your region.
* Maintain accurate records, trackers, reports and systems (including SharePoint and intranet content) to support operational delivery.
* Build excellent, professional relationships with internal and external stakeholders, including trade unions, partner organisations and regulatory bodies.
Skills, Knowledge & Expertise
We’re looking for candidates with:
* Proven experience in a management role within an operational, customer‑facing and/or safety‑critical environment
* Excellent understanding of safety, compliance, governance and operational risk.
* Experience leading, engaging and developing teams in a fast‑paced environment.
* Knowledge of rostering, workforce planning, administration and budget control (desirable).
* Ability to monitor performance, interpret data and deliver against KPIs.
* Skilled communicator with excellent stakeholder and relationship‑management skills.
* Willingness to achieve and maintain competence in Train Dispatch and ATG operation at designated locations.
Job Benefits
What's in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlock discounted international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family‑Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
Join Us and Experience:
* Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
* Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
* Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
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