Ready to run a Network Operations Centre and make it your own?
This innovative UK network specialist has built a strong reputation for delivering reliable connectivity and advanced networking solutions to businesses across multiple sectors. This company is seeking a NOC Manager or ambitious engineer to take charge of daily operations, from ticketing and customer support to equipment staging and team coordination. The role offers real autonomy, exposure to a wide range of networking and wireless technologies, and a clear path into leadership.
Step into a high-impact role where your decisions matter, your skills grow, and you shape the future of NOC operations!
Responsibilities
* Run and oversee day-to-day NOC operations and support tickets
* Ensure customer SLAs are met and issues are prioritised correctly
* Pre-stage and configure equipment prior to deployment
* Schedule and coordinate engineer site visits
* Act as a technical escalation point within the NOC
* Take ownership of processes, documentation, and continuous improvement
* Support and oversee the existing NOC Engineer
Skills / Must Have
* Previous NOC or service desk experience
* Solid understanding of IP networking (routing, IP addressing, basic troubleshooting)
* Strong customer service and communication skills
* Ability to work independently and take ownership
* Experience working with ticketing systems
* Background in telecoms, wireless, or IT infrastructure
Nice to have
* Cellular / wireless technologies (Peplink, Teltonika, point-to-point wireless)
* CCTV or door entry systems
* Starlink or emerging connectivity technologies
Benefits
* Clear progression into NOC leadership or management
* Office-based role with no on-call or shift work
* Exposure to varied technologies and customer environments
* Autonomy and ownership within a small, close-knit technical team
* Standard pension and annual leave
Salary
* £30,000 – £40,000 depending on experience and seniority
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