Overview
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work‑from‑home opportunity offering flexible hours and competitive pay.
Responsibilities
* Provide effective Video Remote Interpreting
* Support and model the companys mission and values
* Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
* Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
* Demonstrate the ability to adapt quickly to new and changing technologies
* Multitask between interpreting effectively and utilizing calls
* Participate in company-sponsored training for Professional Development, Clarity and Professionalism
* Consistency and Reliability: Establish a clear and supportive response that remains consistent across all interactions
* Listening Skills: Actively listening, without rushing, helps in accurately addressing concerns
* Organisational skills: excellent attention to detail, time keeping, strong planning and scheduling abilities
* Follow‑Up and Resolution: For sensitive or brand-related cases, timely follow‑up shows commitment and reinforces trust
* Exhibit the ability to meet performance expectations with minimal supervision
* Possess the ability to work effectively in a fast paced, dynamic environment
* Demonstrate strong interpersonal skills in all settings
Benefits
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer‑A‑Friend earns up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey
Minimum Qualification Requirements
* Level 6 NVQ Certificate in British Sign Language
* Level 6 NVQ Diploma in Sign Language Interpreting
* Technical knowledge for interpreting IT/Customer Support calls
* Able to provide accurate interpretation
* Good understanding of Deaf culture
* Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)
Essential Competencies
* Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions
Eligibility and Screening
Baseline Personnel Screening Standard (BPSS) will be required. If your application is successful, you will be asked to provide documents to allow us to perform the following checks:
* Identity check
* Nationality and Immigration Status
* Basic Criminal Records Check
* Employment/Academic History Check – for a period of three years leading up to your application
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