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Position: Lead Quality Assurance Coordinator
Location: Oxford
Role: Full Time, Onsite
Job objectives and responsibilities
* Assist the Quality Assurance Coordinators with day to day tasks, offering support and guidance where required
* Ensure the effective planning/allocation of PPM/RW tasks using Mitie CAFM system and scheduling tools to aid the completion of all PPM/RW within the required targets.
* Prepare schedule to maximise utilisation (where possible) and effectiveness of planned routes for appropriately skilled engineers to achieve PPM/RW SLAs each day.
* To attend/host Operational ticket management review calls/meetings
* Ensure mitigation reasons are obtained and applied in Maximo once agreed with the client
* To identify areas of risk to KPIs and escalate to Supervisor/Contract Manager for action to eliminate, reduce or transfer the risk of failing SLA's
* To carry out duties in compliance with Mitie Technical Facilities Management Policies and Procedures
* Manage site specific Reactive ticket trackers, updating multiple times a day and distributing to relevant Operational team
* Manage PPM backlog report, liaising with Operational teams to ensure backlog tickets are managed/progressed through to completion. Providing a Contract wide backlog update on a fortnightly basis.
* Carry out various reporting requirements which look at productivity and track monthy delivery
* Provide support to the Service Assurance Manager with end of month KPI/SLA results and submissions to the client
* Provide support/manage the remedial process, working with the Operational team to ensure PPMs/Assets are in a satisfactory condition
* Ensure Operational teams are carrying out PPM/RW works to a compliant standard. Review compliance reports to identify improvements
* Ensuring relevant certification is attached in Mitie CAFM system
* Working closely with Contract Managers, Supervisors, Admin and Service Assurance Teams
* To perform tasks in a professional manner to a suitable standard which meets both Client and Mitie expectations
* Comply with Mitie's Health and Safety policy/legislations
Main duties
* To manage all Mitie Engineer work schedules in Click, communicating with operational teams daily, weekly, and monthly
* To allocate and complete all Contractor work in Maximo, communicating with operational teams daily, weekly, and monthly
* Ensuring relevant certification is attached in Maximo
* Monitor site compliance in relation to PPM activities (utilising Mitie reporting tools)
* Effective utilisation, efficiency and productivity of the Mitie Engineers
* Carry out various reporting requirements which help to monitor monthly delivery of both PPM/RW
* Regular communication with Engineers, Contract Managers, Supervisors, Admin and Service Assurance Teams
* In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager
* Ensure mitigation reasons are obtained and applied in Maximo once agreed with the client
* To provide support to the wider Account Management Team
* To deputise the Service Assurance Manager as and when required
What We Are Looking For
* Experience of daily interaction and workload management of field engineers
* Co-ordination and Planning skills – excellent organisational skills and ability to prioritise workload.
* Confident communicator professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
* Microsoft Intermediate Excel skills
* Customer Care
* Relevant experience in a Planning role using business in-house systems together with Microsoft packages
* Commercially aware with a clear focus on high quality and control of cost
* Reliable, Self-motivated, result-oriented, calm under pressure
* Knowledge of Maximo or similar CAFM system desirable
* A knowledge of the hard services and facilities management sectors is desirable
* Understanding of supply chain/basic planning process (order, production, delivery
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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