Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site 1 Priestley Wharf Town Birmingham Salary £31,049 - £37,796 per annum (pro rata) Salary period Yearly Closing 23/02/2026 23:59
Band 5 Referral Management Centre Senior Team Leader
Band 5
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Band 5 Senior Team Leader (1 x part time/15hrs p/w post available)
PLEASE COMPLETE THE APPLICATION FORM YOURSELF - NO AI GENERATED APPLICATIONS
An exciting opportunity has arisen for a dedicated and self-motivated Senior Team Leader to join the Management Teams of the Services at our Referral Management Centre within Birmingham Community Healthcare NHS Trust.
You will be a great team player with excellent interpersonal skills and will be able to work under pressure to set deadlines. Excellent communication skills are also essential to enable you to respond professionally; you will be required to develop effective relationships with a wide range of staff and key stakeholders and have a positive ‘can do’ attitude.
Main duties of the job
Duties will be varied and include supporting the Referral Management Centre Manager with development and monitoring of the departments training processes and procedures, dealing with enquiries and completing audits and reports using Excel and the Trust’s numerous computer systems including the Patient Administration System. An integral part of the role is to provide managerial support and guidance to members of the Referral Management team, ensuring that all information regarding new processes and practices is disseminated in an appropriate and timely manner.
Working for our organisation
Be Part Of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Detailed job description and main responsibilities
* To have day to day management responsibility for the operation of the Referral Management Centre ensuring the smooth running of the team and ensuring that operational standards are maintained. To work on own initiative managing the complexities of integrating multiple services in to the system which will require analysis of service specific referral process and operational plans, making suggestions for improvements and implementing changes.
* To analyse and validate relevant data in order to provide accurate and detailed reports to the Management and Corporate Teams as necessary e.g. to support KPI submission for Constituent Services.
* To undertake day-to-day line management for RMC Team Leaders and a team of RMC Agents.
* To take overall management for staff deployments / rotas, ensuring that there is adequate cover and skill mix to meet the demands of the service. Addressing any training or development needs with team members.
* Provide advice support and guidance to team members and act as a point of escalation for complex queries.
* Working with the Recruitment department to support all recruitment activity across the team.
* Day-to day management of Team budgets.
* To ensure choice discussions are held with patients in accordance with local and national commissioning intentions.
* To be responsible for the handling of any complaints relating to the RMC, investigating complaints with team and seeking resolution with service users often where there are barriers to understanding. Addressing any learning, performance or disciplinary matters as appropriate.
* To continuously monitor and implement service development using transformational tools, change models and techniques.
* To ensure implementation and adherence to Trust Policies within the RMC and to develop local Standard Operating Procedures.
* To be responsible for management of the ARC telephony system and generate relevant reports. Demonstrate a good understanding of IT systems.
* To transcribe formal minutes and reports, for example as part of Divisional panel note-taker rota, investigations, complaint meetings.
* To ensure that sufficient staffing levels are maintained to meet variations in demand.
* To lead and empower all members of their team to perform to high standards and to innovate.
* Ensure supportive staff management arrangements are in place and to carry out personal development reviews for direct reports. Ensure all staff in your team/s have annual PDR’s resulting in specific objectives and effective personal development plans in line with the Knowledge and Skills Outline Framework.
* Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective is included in PDR’s.
* Develop a culture that ensure that the standards of Improving Working Lives and Investors in People are achieved and maintained for all staff and that staff’s perception about their working lives are measured and improvements made.
* To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
* To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.
* Responsible for undertaking appraisal of identified staff, including identifying the learning and development needs of individuals in line with the Knowledge and Skills Outline Framework.
* Responsible for leading in training and development of identified staff.
Person specification
Qualifications/Training
* Management qualification – Education to A level or equivalent standard
* Evidence of continuous personal development
Experience
* Significant experience of managing a Team of Administrative Support Staff
* Extensive experience of use of Electronic
* Administration Systems Experience of Budgetary Management
* Experience of staff management of shift work
Skills/knowledge
* Knowledge of staff management and supervision procedures
* Familiar with working within operational guidelines & procedures
* Able to prioritise own and team’s workload
* Knowledge of IT & Telecommunications Systems
* Ability to type with speed and accuracy (for formal minutes / data entry)
* Competent in analysis of data & preparing related reports
* Able to lead a team by example
* Able to communicate with staff and patients at all levels on complex or difficult situations
* Ability to manage stressful situations and/or challenging conversations
* Ability to manage change
* Ability to work to tight deadlines
* Ability to manage time and duties effectively
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
* Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
* Attractive relocation payment if you relocate to the local area.
* Discounts for local and national retailers
* Dedicated well-being services for all employees
* Flexible working where possible
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
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