Account Manager, Sales and Service - 1 Mabledon Place, London
1 Mabledon Place, London
Up to £30,000 DOE
Job Title: Account Manager
Department: Sales and Service
Location: 1 Mabledon Place
Contract /Hours: Permanent/40 per week
Salary range: Up to £30,000 per annum DOE
About us:
Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.
Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.
Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.
About the role:
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you to become a valued member of our team! As an Account Manager, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction.
Your excellent written and verbal communication skills and positive, proactive attitude will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone. Your contact will be with Patients, Doctors Surgeries, Hospitals and our Laboratories and Support Staff.
Strong experience in working in a busy environment handling large volumes of emails and completion of tasks. Excellent command of the English language to effectively communicate with clients.
Ability to prioritize and manage workload effectively in a dynamic corporate environment.
Delivering outstanding customer service on every interaction, leaving customers satisfied and delighted with their experience.
Delivering outstanding customer service on every interaction, leaving customers satisfied and delighted with their experience.
Providing seamless support to customers, ensuring their journey with us is smooth and hassle-free. • Handling both simple and complex enquiries electronically and on the phone with professionalism and efficiency.
Ideally with a background in science as you translate from a science world to our clients, comfortable working in a corporate environment as part of a team within the Sales and Service team.
This is a full-time on-site role based at the HALO building (Monday to Friday contracted hours 40 hours per week) to have flexibility to work on some Saturdays which is taken as a day in Lieu.
At TDL we offer a variety of excellent staff benefits including:
• Training and development opportunities – supporting professional development
• Annual salary review - salary and progression are aligned to our internal transparent pay structure (Progression Plus), supporting career development and structured annual salary reviews
• Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
• Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
• Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
• Permanent Health Insurance and Death in Service Cover
• Life Assurance – providing salary continuation for long term illness (six months qualifying period)
• Employee Assistance Programme – supporting staff wellbeing
• Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
• Perkbox – Access to additional staff perks and benefits such as high street discounts
• Company Pension Scheme – company and staff contributions which increase with service
• Competitive annual leave allowance – 23 days
• Flexible working hours – we support and offer flexibility around shift patterns and working schedule