Job Title: Customer Service Assistant - One Stop, Ryton
Location: Ryton, United Kingdom
Client: One Stop
Job Category: Customer Service
EU Work Permit Required: Yes
Job Reference: fab34de745ec
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description
We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance. Your role is vital in ensuring smooth store operations and delivering a positive shopping experience.
Responsibilities
1. Serve customers with passion and pride, delivering natural, friendly service.
2. Encourage customer feedback through surveys.
3. Assist across various store areas including tills, replenishment, online services, vending, and stock routines.
4. Apply training to ensure safety and compliance.
5. Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
6. Understand store performance and contribute to profit delivery.
7. Uphold company values, treat everyone with respect, and follow policies.
8. Accurately clock in/out to ensure correct pay.
9. Follow security procedures and wear safety equipment.
10. Serve age-restricted products following the 'think 25' policy.
11. Respond promptly to assistance calls and explain actions to customers.
12. Maintain a clean and organized store environment.
13. Potentially manage shifts in the absence of supervisors.
14. Follow all training to ensure safety, legality, and store integrity.
15. If applicable, manage daily operations of the Post Office and pass necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.
Our Values
* Customer-centric approach
* Mutual respect
* Teamwork
* Ease of service
About Us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including Post Office, vending, and financial services, committed to serving communities efficiently.
Additional Notes
Applicants must be of school-leaving age. We offer various colleague benefits, including discounts, insurance, health services, and flexible working options.
#J-18808-Ljbffr