Join to apply for the Server role at Hard Rock Cafe
Join to apply for the Server role at Hard Rock Cafe
Location : Location GB-EDINBURGH
Posted Date 2 years ago (11/10/2023 6:27 AM)
Overview
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Responsibilities
* Taking guests’ orders
* Running food
* Handling cash & other forms of payment
* Making proficient sales transactions - using a point-of-sale system
* Properly checks I.D.s – for guests who appear to be under 25 years old
* Demonstrating responsible alcohol service
* Demonstrating impeccable product knowledge
* Suggestive selling - using proven techniques
* Answering questions - accurately and politely
* Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
* Maintaining a clean & organized station – including pre-bussing & table maintenance
* Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
* Demonstrating knowledge of all table/station numbers
* Directing guests to areas & restrooms
* Effectively communicating with co-workers
* Creating memorable experiences
* Entertaining guests to create “Raving Fans”
Qualifications
* Performing duties which require bending, reaching, lifting and standing for long periods of time
* Maintaining a well-groomed appearance (“having a plan”)
* Following all uniform guidelines
* Practicing all safety & sanitation standards
* Recycling products, where possible
* Remaining calm in a hectic, fast-paced atmosphere
* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
* Displaying a positive and outwardly friendly attitude toward guests
* Maintaining HRC’s 5 core Values and Mission Statement
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Restaurants
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