Fieldfisher is seeking a Senior IT Service Desk Analyst to deliver advanced technical support to employees. This role involves troubleshooting complex incidents and mentoring junior analysts while maintaining high-quality customer service.
Responsibilities include incident management, knowledge management, and participating in IT projects. The ideal candidate will have a strong IT background, excellent communication skills, and proficiency in ITIL processes and tools like ServiceNow.
Competitive compensation and opportunities for on-call support are available.
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